1300 827370
contact@tapestodigital.com
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It's easy and simple to convert your videos to USB

We like simple but cleaver technologies at Tapes to Digital HQ that help deliver a great product and excellent service to you.
Here’s what our VHS to digital file process looks like in our custom CRM system – from inquiry to delivery:

Our Process

1

Customer contacts us for a quote via email of Facebook Messenger, phone or online chat room

2

We send you a quote

3

You accept the quote

4

You send us your tapes via registered post or courier + tracking number or drop it off in person to a friendly technician near you

5

We log your tracking number and number of tapes received in our CRM and send you the order details via email or a link to our online chat room

6

We view the tapes and let you know if there are any changes to the quote based on length, blank minutes or taped over sections (first 2 minutes).

At any point in the process, you can chat with the technician allocated to your job

7

We convert your tapes to USB and let you know once the order is completed. We accept payment via bank transfer, cash on pickup, credit

8

We post the tapes and USB back to you along with a tracking number or You pick up from a nominated collection point

1

Customer contacts us for a quote via email of Facebook Messenger, phone or online chat room

2

We send you a quote

3

You accept the quote

4

You send us your tapes via registered post or courier + tracking number or drop it off in person to a friendly technician near you

5

We log your tracking number and number of tapes received in our CRM and send you the order details via email or a link to our online chat room

6

We view the tapes and let you know if there are any changes to the quote based on length, blank minutes or taped over sections(first 2 minutes).

At any point in the process, you can chat with the technician allocated to your job

7

We convert your tapes to USB and let you know once the order is completed. We accept payment via bank transfer, cash on pickup, credit

8

We post the tapes and USB back to you along with a tracking number or You pick up from a nominated collection point

How we process an order
Customer receives email notification about their order
Hi,
Thank you for choosing Tapes to Digital to convert your tapes into digital media. This is your unique link for the chat room where we'll share order updates. Please click on the link to be taken to the chat room.

We look forward to chatting withyou soon.
TTD team
Customer clicks on link and is taken to chat
We've received your tapes and
have logged the following details:

The type of tapes:VHS
How we received the tapes by:by Post
When we received the dates:12.05.2019
How many tapes we received:3

Please check all details and let us
know immediately via chat if
there's an error.
Customer
Thank you.All details are correct.
When will the order be ready?
TD Technician You will receive a notification in your email When the order is ready.
TTD Manager Your order is currently being worked on by one of our expert technicians
TTD Admin Your order has now been processed. Please check your email for the invoice.
Customer:
Thanks. Just letting you
know I've paid the invoice
today.
TD technicians:
Thank you. We have received your payment and your order is ready for dispatch hurrah! We'll send it back to you via your nominated method today.
Here are the details of what we have created for you and the number of tapes you will receive.Thank you for choosing Tapes to Digital to recapture your memories. We've now closed this order. Happy viewing! today.
It's easy to covert your tapes with Tapes to Digital.
Ask us how we can help to convert your VHS tapes into USB.
Our checklist
IMPORTANT: Before you send us your tapes, please make sure you follow this checklist. It's designed to help you properly prepare your original videos or audio before we convert the tapes to USB
Check your tapes for mould (if mould is present, it'll appear like white patches on the tapes)*
Open the inside of the tape to check for snaps or tears*
Label your tapes using numbers. Please start with the number 1 and continue in a consecutive fashion. For example, if there are three tapes in total, please label in order - 1,2,3
Please name your tapes in the same way you'd like the DVD to be named for example, John's 50th birthday. Names on DVDs cannot be changed once printed (Please note, there is a limit of 20 characters per label, per tape)
Keep a record of how many tapes you've sent in for conversion (we'll also send you a picture for your records)
Post or send in the tapes in an opaque container or bag ONLY. We will return the tapes to you in the same way.
*Terms and conditions apply and extra charges

Ready to convert your tapes into digital? or need help?

Call us on 1300 827 370 or email via the Contact page.